Frequently Asked Questions
Welcome to the ZenicXtraXclusive FAQ page. We're here to make your shopping experience as smooth as possible. If your question isn't answered below, feel free to reach out to our team at info@zenicxx.com.
1. When will I receive my order?
We aim to process all orders within 1–2 working days.
Delivery usually takes 6–8 working days, so you can expect your parcel within 7–10 working days in total.
For more details, please visit our Shipping Policy page.
2. Do you offer free delivery?
Yes, we offer free UK shipping on all orders — no minimum spend required.
3. Where is ZenicXtraXclusive based?
ZenicXtraXclusive is a UK-based online store, offering premium products with fast, local delivery across the United Kingdom.
4. What if my item arrives damaged or faulty?
No worries — if your product is defective or damaged on arrival, we’ll replace it free of charge. Just contact us within 30 days of receiving your item.
More information can be found in our Return Policy.
5. Can I cancel my order after placing it?
Yes! You can cancel your order within 24 hours after it's been placed. Just send us an email at info@zenicxx.com as soon as possible.
6. What is your return policy?
We offer a simple and stress-free 30-day return policy. You can find the full process on our Return Policy page.
7. How long will it take to get my refund?
Once your return is received and inspected, we’ll issue your refund. This usually takes up to 7 working days, depending on your bank or payment provider.
8. Do your products come with a warranty?
Yes, all purchases come with a 30-day warranty for your peace of mind. Full details are available on our Return Policy page.
9. How do I contact customer service?
You can reach our friendly support team anytime via our Contact Us page or by emailing us at info@zenicxx.com.
10. Do you have a physical store I can visit?
We are an online-only brand, which helps us keep our prices competitive and offer a wider selection of exclusive products.
11. Can I place a bulk order?
Yes, we welcome bulk or wholesale enquiries. Please contact us directly at info@zenicxx.com for more details.
12. How do I exchange a product?
If you'd like to exchange an item, please refer to our Return Policy for step-by-step instructions.
13. How do I track my order?
Once your order is dispatched, you’ll receive a tracking link via email. You can also use the Track My Order page on our website to stay updated.
Contact Information:
Store Name: ZenicXtraXclusive
Address: 21 Kenyon St, Birmingham B18 6DH, United Kingdom
Email: info@zenicxx.com
Phone: 07700 181596
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1-2 business days.